Manager, Salesforce Administration

About this role

We are looking for an experienced Senior Salesforce Administrator to lead the day-to-day stewardship and continued evolution of our Salesforce ecosystem. This is a hands-on leadership role: you will guide and develop a team, own critical platform controls, and remain directly involved in the design, configuration, release and support of business-critical solutions. The role is accountable for the reliability, security, scalability and maintainability of our Salesforce estate, with particular focus on Sales Cloud, Service Cloud, Experience Cloud, and the APIs and integrations that connect Salesforce to Slack and other enterprise platforms.

You will balance rapid delivery with strong governance, helping the organisation get more value from Salesforce without increasing operational or security risk. What you will be accountable for 1. Team leadership and operating model Lead and develop the Salesforce team, setting clear priorities, standards and expectations while creating an environment of ownership, learning and constructive challenge. Act as the senior escalation point, providing calm, evidence-led direction during incidents, complex delivery decisions and stakeholder conflicts.

Shape the team operating model, including capacity planning, work allocation, skills development, recruitment support and the effective use of specialist partners. Build sustainable capability, through coaching, documentation, peer review and reducing dependency on individual team members or external suppliers. 2. Salesforce platform ownership Own the health and evolution of Sales Cloud, Service Cloud and Experience Cloud, ensuring the platform supports commercial, customer-service and operational processes effectively.

Set and enforce platform standards, covering configuration, automation, data models, naming conventions, documentation, testing and technical debt. Remain hands-on where needed, including complex Flow automation, permissions, validation rules, objects, page layouts, Lightning pages, reports, dashboards, analytics and troubleshooting. Own day-to-day system administration, including user administration, joiner/mover/leaver processing, delegated administration and routine platform hygiene.

Configure and maintain Experience Cloud portals, including external sharing rules, guest user access, community settings, and partner- or customer-facing experiences. Maintain a clear platform roadmap that balances strategic improvements, regulatory or security obligations, operational resilience, and business demand. Control platform lifecycle changes, including Salesforce seasonal releases, feature adoption, deprecations, sandbox strategy and environment management.