Manager of Network Engineering - UK

About this role

Job Summary As the Network Engineering Manager, you will lead the day-to-day operations of the UK Network Engineering team, ensuring the delivery of reliable, secure, and high-quality managed network services to our clients. You will be responsible for developing and maintaining operational standards, driving service excellence, managing escalations, and fostering a high-performing engineering culture. This role combines technical leadership, operational management, client engagement, and people development.

You will work closely with internal stakeholders, clients, and senior leadership to ensure network services are delivered in accordance with established service levels, security requirements, and business objectives. The successful candidate will possess strong leadership skills, a customer-focused mindset, and extensive experience managing network operations within a Managed Service Provider (MSP/MSSP) environment. Key Responsibilities Lead, mentor, and develop EMEA based team of Network Engineers, fostering accountability, collaboration, and continuous improvement.

Oversee the delivery of managed network services, ensuring SLA compliance, operational excellence, and high levels of client satisfaction. Act as the primary UK based escalation point for major incidents, critical client issues, and operational risks while providing clear communication to stakeholders. Drive adherence to established processes, standards, change management procedures, and documentation requirements. Support architectural reviews, project implementations, and technology lifecycle management while ensuring solutions align with client requirements, security standards, and best practices.

Collaborate with cross-functional teams, leadership, and clients to support business objectives and service excellence. Provide technical and operational oversight for network infrastructure, security, monitoring, and lifecycle management activities while promoting continuous technical development within the team. Support workforce planning, resource allocation, recruitment, onboarding, and professional development of team members.