Manager, HR Shared Services

About this role

About Us Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere. Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.

The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work. At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all.

About the position: As a Manager, Shared Service Centre (SSC) HR Operations, you will be responsible for supporting team members in Global HR Operations as they onboard professionals for our customers in more than 187 countries. The Manager, SSC HR Operations will support the on and offshore teams in meeting the needs of our customers and professionals, continuing to make them love us. The ideal candidate will have prior experience managing staff across multiple countries while creating solutions for a company in high growth mode.

This is an exciting opportunity to work with talented Regional HR Operations team members. What you will do: Responsible for managing the EMEA SSC HR Operations team based in several countries (Poland, India, Romania, Philippines) and communicate across organizational departments. Lead and manage the end-to-end onboarding lifecycle for client-supported professionals across diverse EMEA jurisdictions. Manage and ensure smooth implementation of integrated and standard operations practices with key business partners (internal & external) on behalf of the Globalization Partners team.

Serve as an operational escalation point, ensuring strict compliance with local labor laws, employment contracts, background checks, payroll and benefit enrollments Work with legal, payroll and billing, local payroll provider , and benefits brokers for new employee onboarding. Provide successful service delivery achievement, ensuring OKRs (SLA, CSAT, FCR etc) s are met or exceeded, and high level of customer satisfaction.