USA remote
Manager, GRC Engineering (Special Programs)
About this role
Get to know the Special Programs Team The Special Programs team delivers high-impact, fast-paced services that help organizations accelerate their compliance journey. Unlike our standard offerings, Special Programs are purpose-built engagements designed to solve specific customer challenges, from establishing a compliance foundation in 30 days to migrating organizations onto new GRC platforms, supporting audits, and delivering other specialized compliance services.
For many customers, Special Programs represent their first experience working with Workstreet. Because of that, we are laser-focused on speed, quality, and an exceptional customer experience that builds trust from day one. We support hundreds of organizations, from early-stage startups to global enterprises, across nearly every industry. The Opportunity Workstreet is seeking a Manager for the Special Programs team who leads with a client-first mindset and brings exceptional relationship management skills to every engagement.
The ideal candidate is an experienced client manager who knows how to build trust, navigate complex accounts, and deliver an outstanding client experience while bringing deep expertise in cybersecurity compliance frameworks such as SOC 2, ISO 27001, and NIST CSF. The successful candidate will come up to speed quickly, integrate into the organization, and take on active clients within their first 15 days. You will serve as the primary point of contact for a portfolio of clients, leading engagements end-to-end, managing escalations with composure and urgency, and ensuring every interaction reflects the highest standard of service during U.S.
Pacific Time business hours. What You’ll Do Own executive client account management - act as the first point of contact across new client portfolios, cultivating trusted executive relationships and ensuring implementation alignment to drive net new business. Lead client kickoffs - solve specific customer challenges, from establishing a compliance foundation in 30 days to migrating organizations onto new GRC platforms, supporting audits, and delivering other specialized compliance services.
Manage complex account escalations - resolve high-stakes client issues with urgency and composure, applying structured solutions that safeguard retention and confidence. Deliver strategic compliance guidance - act as a trusted advisor, interpreting complex regulatory criteria into actionable, business-aligned technical controls. Direct and develop engineering pods - manage, mentor, and coach a dedicated pod of 3 to 5 analysts to enforce accountability and maintain strict delivery standards.