Manager, Customer Success - Upmarket

About this role

📋 Description Lead and develop a high-performing team of 7-8 Customer Success Managers Drive customer retention, adoption, value realization Own forecasting, customer health reviews, risk management Partner cross-functionally to ensure customer outcomes 🎯 Requirements 5+ years people leadership 8+ years in Customer Success experience leading teams with retention accountability SaaS knowledge including GRR, churn, forecasting coaching on executive engagement and risk management communication skills 🎁 Benefits health coverage paid parental leave generous paid time-off and holidays quarterly self-care days off stock options 401K employer matching

Source listing: empllo_remote