Manager, Customer Success - UpMarket

About this role

📋 Description Lead, coach, and develop a team of approximately 7-8 Customer Success Managers supporting Upmarket Create a culture of accountability, customer-centricity, collaboration, and continuous improvement. Conduct regular coaching sessions, performance reviews, talent assessments, and career development Establish clear expectations and operating rhythms that drive consistent execution and customer Recruit, onboard, and develop Customer Success talent while supporting succession planning across Inspire and motivate a team that consistently delivers exceptional customer experiences and 🎯 Requirements 5+ years of people leadership experience leading customer-facing teams within a SaaS organization.

8+ years of experience in Customer Success, Account Management, Professional Services, Consulting Proven track record of building, developing, and retaining high-performing teams. Experience leading teams responsible for customer retention, adoption, and customer outcomes. Strong understanding of SaaS business models and key metrics, including GRR, churn, forecasting Experience coaching teams on executive engagement, account strategy, value realization, and risk 🎁 Benefits Full-time employees can take advantage of health coverage, paid parental leave, generous paid 401K employer matching program Life and disability insurance Access to LinkedIn Learning platform Quarterly wellness education sessions ERG-hosted events

Source listing: empllo_remote