Manager, Client Experience (HR Technology, HRIS/HCM)

About this role

Position Details Location: Remote (FL, CO, IL, MA, NH, RI, ME, CT, GA, SC, NC, TX, TN) Type: Remote, Full-time Work Model: Remote-first (Work from Where it Makes Sense – WfWiMS) Compensation: $71,000-$115,000 plus incentives Who We Are livingHR is the remote-first, professional services "work agency" created to make work better. We partner with organizations to deliver human-centric, future-of-work-ready HR-managed services, professional services, and products.

We believe in taking exceptional care of our people so they can deliver exceptional outcomes for clients, partners, and communities. What You'll Do Own and operate human resources for across industries and company sizes. In addition to providing HR support, this role will lead HRIS/HCM implementations for our clients. You'll be one of the internal experts on our clients' HR tech stack using systems such as HiBob, Lattice, Dayforce, Rippling, UKG, Paylocity Workday, and/or ADP), keeping platforms configured, integrated, compliant, and optimized.

Day-to-Day Responsibilities HRIS/HCM System Ownership - Administer and maintain the core HRIS platform (e.g., HiBob, Dayforce, Rippling), including workflows, permissions, and data integrity - Administer performance and engagement platforms (e.g., Lattice) for goals, reviews, and feedback cycles - Manage system integrations across HRIS, performance, payroll, benefits, and other downstream tools Implementation & Optimization - Lead configurations for clients implementing new HCM systems to include leading change management, new module rollouts, and system upgrades - Build and maintain automated workflows to reduce manual HR admin - Partner with People team leaders to translate process needs into system design Data & Compliance - Own HR data integrity, reporting, and audit readiness across systems - Ensure HRIS practices meet federal, state, and local compliance requirements - Deliver dashboards and reporting that support workforce planning and OKRs People Operations & Core HR - Optimize HR processes, policies, and systems for efficiency and compliance.

- Implement core HR practices: onboarding, employee relations, policy development. - Advise on federal, state, and local employment law compliance. What We Are Looking For Core Competencies - Generalist across livingHR's focus areas (tech, payroll, innovation, people analytics, operations, people and culture), with strong data storytelling skills. - Client and project management; owns relationships, deadlines, and delivery end to end.