Management and Program Analyst

About this role

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Designing processes that address major policies and programs using analytical efforts and knowledge of agency policy. Utilizing qualitative and quantitative methods in order to develop new approaches to address complex problems. Designing analytical methodologies and frameworks when established approaches are insufficient, exercising judgment to interpret broad policy guidance and develop actionable recommendations for senior leadership.

Evaluating alternative courses of action and translating operational needs into clear and measurable documents, while tracking progress and identifying potential roadblocks. Producing and delivering high-impact reports, briefings, and decision materials that clearly present complex analytical findings in actionable formats, supporting enterprise-level decisions and improving alignment of resources with operational priorities.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/15/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.