MANAGEMENT AND PROGRAM ANALYST

About this role

GS-12 Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector applying applicable payroll regulations, laws, and guidance to routine and non-routine payroll assignments, issues, and requests. Examples of specialized experience include: 1) Providing payroll guidance and ensuring accuracy for assigned tasks; 2) Briefing non-payroll professionals, such as new hires, employees, and supervisors on how to correctly input time; 3) Sucessfully processing timekeeping inquiries, such as paid parental leave applications and timecard changes; 4) Using knowledge of payroll and timekeeping guidance to answer questions and resolve problems for employees and supervisors.

GS-11 Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level of pay band in the Federal service or equivalent experience in the private or public sector performing routine payroll actions, processing payroll and timekeeping inquiries such as changes in work schedules, or in-lieu-of-holiday guidance, and working with customers and supervisors to resolve errors and issues.

Examples of specialized experience include: 1) Processing regular and recurring payruns; 2) Running reports to identify missing, unapproved, incomplete, and erroneous timecard entries; 3) Finding resolutions for payroll and timekeeping inquiries such as tax and address changes and Leave Transfer applications; 4) Providing professional and courteous customer service via telephone, e-mail, and in person. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.