Managed Services Enterprise Services Architect

About this role

Who You Are You are a seasoned Enterprise Architect who has deep hands-on expertise with VMware, Nutanix, Dell PowerFlex, and related virtualization technologies, along with the ability to engage executive stakeholders as a trusted technical advisor. You are experienced in leading technical initiatives, mentoring engineering teams, improving service delivery, and helping drive operational excellence across our managed services practice.

You bring a customer-first mindset with a passion for delivering exceptional service, strong consultative and relationship-building skills as well as the ability to simplify complex technical concepts for diverse audiences. You maintain a collaborative approach to solving technical challenges and a commitment to continuous learning and technical excellence. About The Role The Managed Services Enterprise Architect – Virtualization Technologies serves as a senior technical leader responsible for the architecture, implementation, optimization, and ongoing support of enterprise virtualization and hyperconverged infrastructure environments.

Must be based in the United States. Preference will be given to candidates located near Chicago, IL; Columbus, OH; Cleveland, OH; Boston, MA; or Nashville, TN. Travel may be up to 40%. Other responsibilities include: Architect, design, and implement enterprise virtualization solutions utilizing VMware vSphere, VMware Horizon, Nutanix, Dell PowerFlex, and related technologies. Develop and execute platform upgrade, migration, and lifecycle management strategies across customer environments.

Provide advanced technical leadership during both pre-sales engagements and post-sales service delivery. Partner with cross-functional engineering teams to align virtualization strategies with customer business objectives. Create and maintain architecture documentation, operational procedures, technical standards, and deployment guides. Mentor engineers and provide technical leadership across the Managed Services organization.

Perform capacity planning, performance optimization, health assessments, and disaster recovery validation. Support hybrid and multi-cloud environments integrating Azure, AWS, and Google Cloud Platform with on-premises infrastructure. Lead customer workshops, technical assessments, roadmap planning sessions, and executive-level discussions. Participate in complex incident resolution, root cause analysis, and technical escalations.