Logistics Operations Execution Manager (f/m/x)

About this role

Our B2B Logistics Operations Execution team owns the resolution of operational incidents and the operational relationship with our strategic customers. With extensive know-how in logistics, supply chain management, and e-commerce, we understand the unique operational challenges of our customers and continuously strive for innovations and improvements. The essence of your role: Ensuring compliance with customer-specific SLAs in your customer portfolio.

Proactively organizing the resolution of issues in existing logistical solutions, in collaboration with internal departments and our customers. Close coordination with key account management and other internal departments to optimize logistics and transport processes for our customers. Communicating with the operational contacts of our customers in German and English to build a long-term and trusting collaboration. Preparing and independently discussing weekly, monthly, and quarterly performance reports in Excel and PowerPoint with our customers.

This is what you need to succeed: Operational experience in parcel operations (CEP), transportation, or warehouse management in an e-commerce environment Experience in B2B customer communication and customer service Data-driven work approach and a strong service orientation Solid knowledge of MS Office applications, especially Excel Proficiency in English and German (C1 or above) What we offer: Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote-office set-up and working hours.

And if you wish, you can work from almost anywhere for up to 2 months per year. Benefits: We offer company lunches twice per month, a corporate benefits platform, and German language courses. Mission Zero: Climate-neutral and long-term impact. With our green initiatives, we are reaching climate neutrality for ourselves, and hopefully, we're inspiring the entire logistics sector to join us to create a sustainable future.

Vibrant Culture & Community: We embody collaboration, open doors, and no-fuss results focus, and we are successful with our data-driven and efficient working approach. We like to celebrate and come together, and we strive for a workplace buzzing with energy and camaraderie, highlighted by regular team events, and company-wide celebrations. Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.