UK remote
Logistics Account Manager
About this role
What You'll Be Doing As Logistics Account Manager, you'll be responsible for ensuring our warehousing and distribution operations deliver exceptional results while continuously identifying opportunities to improve service, efficiency and cost performance. Logistics Operations & Partner Management Act as the primary operational contact for our Logistics Service Providers (LSPs), building strong, collaborative relationships that drive performance and accountability.
Lead daily, weekly and monthly operational reviews, monitoring KPIs and ensuring service excellence across warehousing and distribution activities. Drive continuous improvement initiatives, identifying opportunities to optimise processes, reduce costs and improve customer outcomes. Conduct root cause analysis on operational issues and translate findings into sustainable improvements. Support the delivery of critical Supply Chain KPIs, including service levels, forecast accuracy and cost performance.
Customer Logistics Solutions Partner closely with Customer Service, Supply Chain and Commercial teams to develop best-in-class logistics solutions. Support key retail and grocery customers by identifying opportunities to enhance service levels and operational efficiency. Contribute to customer-focused initiatives, including value-added services, co-packing activities and logistics optimisation projects. Collaborate across functions to deliver mutual cost-saving and efficiency initiatives.
Budget & Cost Management Take ownership of the monthly Warehouse & Distribution billing cycle with logistics partners. Analyse costs, identify performance drivers and support robust financial management and budgeting processes. Partner with Finance to ensure accurate reporting, forecasting and cost control. Provide insights and recommendations to support strategic supply chain decision-making. Pallet Management & Operational Control Lead pallet management activities and supplier relationships, ensuring accurate stock control and effective asset management.
Monitor key performance indicators such as flow rates and dwell times. Drive process improvements that enhance operational visibility and efficiency. Coaching & Collaboration Support and develop colleagues across the Logistics and broader Supply Chain team. Share best practice, coach less experienced team members and contribute to a culture of continuous learning. Build strong partnerships across Demand Planning, Customer Service, Finance and external logistics partners.