Legal Financial Support Service Billing Supervisor

About this role

The FSS Account Supervisor plays a critical role in the management of the revenue cycle of the firm by providing leadership and oversight for the finance team overseeing the unbilled and accounts receivable inventory for a subset of the firms' partners and clients. The supervisor will work with autonomy and discretion to ensure all financial assignments within the team are completed timely and accurately. (* denotes an “essential function”) · *Supervise financial support services employees to ensure quality service delivery through standard operating procedures, alignment with account plan, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance · *Supervise staffing and workflow volumes; use workflow management system to effectively utilize headcount based on work volumes and allocate staffing resources by shift or service line accordingly · Ensure that billing workloads are appropriately weighted and balanced · *Responsible for employee lifecycle including, but not limited to, interviewing and onboarding, training, development, planning for key roles, and off-boarding management · *Identify areas for additional training to ensure that skill levels are uniformly excellent across the group · *Monitor client inventory balances assigned to team members based upon job specifications; ensures timely billing of unbilled balances and consistent follow-up on accounts receivable · *Ensure that team members follow established workflow process for both, unbilled and accounts receivable balances from proforma creation through invoice collection, including necessary reviews and approvals · *Serve as initial point of contact and aid team members with daily questions and concerns · *Respond to customer inquiries in a timely and professional manner; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client to ensure a high level of customer satisfaction · *Ensures consistent and regular communication with law firm around aged balances and identifies and elevates problem accounts to management · Maintain a thorough knowledge of client billing and payment terms, discount arrangements, lawyer and client preferences · *Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation · Support manager with P&L activities; understand impact of overtime and time-off to avoid non-billable charges · *Ensure E-Billed invoices are transferred to the e-billing vendor in a timely fashion · *Ensure team member compliance with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary · Work with manager to create development plans and challenging assignments for team members · *Enable team members to perform through setting goals and objectives, identifying priorities, and providing regular and consistent communication using ongoing performance feedback, individual and group meetings · May support materials included in monthly Client Service Review (CSR) or Quarterly Business Reviews (QBRs) · Have a strong knowledge of the client’s businesses and the impact of our services · Foster cross-training and a sense of team work to optimize client service delivery · Associate or bachelor’s degree required with concentration in Business, Finance or other related discipline.