Learning Experience Designer

About this role

Role Description As a Learning Experience Designer within Dropbox’s Customer Advocacy organization, you will create engaging, accessible, and effective learning experiences that help customers and administrators understand Dropbox products, complete key tasks, and achieve their goals. You will design and maintain customer education across Dropbox Learn, product-launch education, learning paths, multimedia tutorials, and other self-service learning experiences.

Working closely with cross-functional partners, you will translate complex product capabilities and customer needs into clear, actionable instruction. You’ll combine instructional design principles, digital content production, and responsible AI-assisted workflows to develop scalable learning experiences. Your work will contribute to helping customers become more confident and successful with Dropbox products while improving the consistency, quality, and accessibility of customer education.

Responsibilities Design, develop, publish, and maintain engaging, accessible, and accurate customer learning experiences across Dropbox products and education platforms. Create and update web-based training, learning paths, product-launch education, tutorials, multimedia content, and other instructional resources. Translate complex product workflows and customer needs into clear, task-oriented instruction with logical sequencing and actionable next steps.

Author, publish, and maintain learning content using Contentful and related content-management and learning-delivery platforms, including quality assurance and localization preparation. Collaborate with Product, Product Marketing, Customer Advocacy, Support, subject-matter experts, and program managers to deliver education aligned with customer and business needs. Responsibly leverage AI tools to support content drafting, storyboarding, synthesis, analysis, and production efficiency while validating outputs for accuracy, accessibility, instructional quality, and customer relevance.

Support continuous improvement of learning experiences through reusable templates, documented processes, customer feedback, performance insights, and content-quality standards. Requirements Experience creating or maintaining customer-facing learning, instructional, technical, enablement, or product education content. Ability to translate complex product concepts and workflows into clear, structured, task-oriented instruction.