Lead QA Engineer, Enterprise Platform

About this role

Description Keeper Security is hiring a Lead QA Engineer to join our Keeper Connection Manager team and help ensure the quality, reliability and security of our secure remote access capabilities. This is a 100% remote position, with an opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA metro area. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally.

Keeper is published in 23 languages and sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and help deliver secure, reliable remote access experiences for enterprise customers worldwide. About Keeper Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment.

Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.

About the Role As the Lead QA Engineer for Self-Managed Keeper (SMK), you will lead testing for Keeper’s customer-installable deployment, which includes KeeperApp, Vault, Admin Console and the PAM routing stack. You’ll validate installation, upgrades, integrations and secure remote access workflows across enterprise environments, including on-premises and air-gapped deployments. This role is highly hands-on and technical, with a focus on functional, integration, regression and system-level testing.

You’ll work closely with Software Engineering, DevOps and Product teams to identify defects, expand automated test coverage and ensure SMK remains secure, reliable and performant across complex deployment scenarios. Responsibilities Own and continuously evolve the end-to-end test strategy for Self-Managed Keeper (SMK), Keeper’s self- contained, customer-installable deployment of KeeperApp, Vault, Admin Console and the PAM routing stack Design and execute test plans covering install, backup/restore, and cross-version upgrade/migration workflows, ensuring customer data and configuration integrity across releases Lead functional, integration, regression, system and exploratory testing across SMK components, including licensing enforcement, TLS/certificate management, and mail/SIEM/audit integrations Validate secure remote access workflows — PAM Connections, Tunnels and Remote Browser Isolation —including authentication, authorization, session recording/playback, encrypted communication and role-based access controls Drive and expand automated test coverage for the Vault and Admin Console web applications, partnering with front-end engineering on browser-based (Playwright) test suites Build, maintain and mentor the team on the shared test harness and the CI gating strategy that runs it Partner with DevOps/Release engineering on CI/CD pipelines, container image and bundle builds, and multi-distro host preflight checks Test SMK behavior across different operating systems, network conditions, and enterprise/air-gapped environments Reproduce, document and track defects with clear technical detail, logs and steps to reproduce across containerized, multi-service deployments Work closely with Engineering to troubleshoot complex issues involving networking, connectivity, container orchestration, performance and system behavior Lead sprint planning, requirement reviews and release validation activities, and provide technical QA mentorship to other QA engineers Use AI-assisted tools such as Claude, ChatGPT or similar platforms to support test design, troubleshooting,defect analysis and documentation Requirements 7+ years of experience in software quality assurance, QA engineering, or a related testing role, including prior experience leading QA efforts or mentoring other engineers Experience testing complex enterprise software, infrastructure products, or security-sensitive applications Strong understanding of networking concepts, client-server communication, and TLS/PKI fundamentals Hands-on experience with Docker and Docker Compose, and working knowledge of Kubernetes or similar container orchestration platforms Experience testing modern web front ends (e.g., React/TypeScript single-page applications), including cross- browser functional testing and browser automation frameworks such as Playwright, Selenium, or Cypress Experience with functional, integration, regression and system-level testing Strong troubleshooting skills, including the ability to analyze logs across multi-service/containerized deployments, reproduce complex defects and isolate root causes Experience testing across Windows, Linux and/or macOS environments Familiarity with cloud environments, virtualization and DevOps workflows (CI/CD pipelines, shell scripting, build tooling) Experience working with APIs, databases or backend services as part of end-to-end testing Strong understanding of authentication, authorization and secure access concepts Experience using defect tracking and test management tools such as Jira, TestRail or similar Ability to work closely with Engineering, DevOps and Product teams in an Agile development environment,and to lead cross-functional test planning Ability and willingness to use AI-assisted tools effectively to improve test development, analysis,troubleshooting and documentation Bachelor’s degree in Computer Science, Engineering, Information Systems or a related field, or equivalent practical experience Due to this role’s involvement in GovCloud, qualified candidates must be a U.S.