Lead Patient Relations Assistant

About this role

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/17/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: organizational and service goals; Analyze and interpret correct and proposed policy and guidelines, and assess business processes reengineering impacts on quality assurance.

Assess and analyze safety and quality assurance program implementation. Prepare written reports, memoranda, and correspondence detailing results of audits or other assignments. Experience with the operation of 2-way radio and cell phone use for the purpose of dispatching, communicating and tracking. Experience with researching, retrieving, analyzing, storing, creating reports and other documents, and sending/retrieving emails using computerized systems.

Possess comprehensive knowledge of a wide range of medical transportation management policies, principles, and practices. You will be rated on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Leadership Learning Managing Human Resources Planning and Evaluating Problem Solving Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).