Key Account Support Specialist - Maternity cover

About this role

Do you thrive by working closely with customers across borders and ensuring an exceptional customer experience? Then we can offer you an exciting opportunity. At Trackman, we are constantly striving to further develop our market-leading sports tracking solutions and deliver exceptional customer experiences. Therefore, we are looking for a highly motivated and customer-focused Key Account Support Specialist to join our team.

As a Key Account Support Specialist, you will play an important role in supporting some of our most valued customers. You will act as their primary point of contact, ensuring personalized technical support, proactive communication, and timely resolution of issues. You will work closely with our global Support teams, Sales, and Product departments to coordinate customer needs, resolve technical challenges, and continuously improve our support processes.

Success in this role requires strong communication skills, a technical mindset, and the ability to build long-lasting customer relationships while maintaining a high standard of service. Please note that this is a fixed-term position from December 1, 2026, to August 1, 2027, with the possibility of extension. Responsibilities include but are not limited to: Oversee and manage support cases, ensuring timely resolution, accurate documentation, and clear communication throughout the process.

Identify, troubleshoot, and escalate technical issues in collaboration with internal Support, Sales, and Product teams, ensuring business-critical issues receive the necessary attention. Conduct regular customer meetings to provide updates on ongoing support cases, software releases, new features, and product developments. Perform quarterly readiness checks, facilitate training sessions, and assist with onboarding new customer employees and products.

Collect and share customer feedback with relevant internal teams to support continuous improvements to products and services.

Source listing: recruitee_trackman