Junior Service Delivery Manager with German language (m/f/d)

About this role

Purpose Accountable for order delivery, coordination of order management process, for financial performance and billing tasks within the areas of the Service Ensurance WHAT WILL YOU DO? Service Assurance pillar: Managing Service Assurance pillar Within this pillar Junior SDM carries all responsibility and activities necessary to meet the contractual service requirements and is monitoring the Quality of provided service Functional leading of order managers Customer facing: SPOC between customer and operation/production Order entry gate for the customer Direct interface to customer in relation to order management process Global Customer Order Desk: Accountable for tracking and tracing of orders Proposing and implementing process improvements Closely cooperating with SDMs, SCOPMs, OPMs, PMs Identifying potential risks / blocking points of implementation and delays of order Managing migrations calls and escalations Communication with production to ensure delivery of services in required SLA, OLA and KPI Managing customer escalations in deployment phase Order management Processing proposals with an aim to optimize production Processing order for customer in specific tool to deliver customer requests (creation of orders).

Validating request in tool and collecting all necessary information, documentation to complete the order Delivering requestor/customer acceptance of delivered service Coordinating order and providing support to implementer’s teams to deliver customer order in requested time and quality Processing and coordinating incoming requests from Service Delivery Managers and application - operation unit YOU WILL SUCCEED IF YOU: Have Secondary education Have Basic overview from Service Delivery Management Speak fluently German - Upper intermediate (B2) Speak English (advantage, not requirement) IT Technical Skills General IT overview - Advanced DTAG portfolio knowledge - Advanced MS Office - Intermediate Soft skills Customer orientation Communication skills Time management Result orientation Other criteria or requirements Self-motivated individual with excellent interpersonal communication and influencing skills Basic knowledge of project management principles Mature specialized professional knowledge (deep understanding of a specific professional field) Analytical thinking Exhibiting tact and diplomacy Experience of post-sales support - advantage Possible specialization Basic overview from Finance and Billing Basic understanding of VoIP technology WHY SHOULD YOU CHOOSE US? We believe in balance between work and personal life.