EU remote
Junior End User Support Engineer
About this role
OVERVIEW Sportradar's Warsaw office is home to some of our most experienced and long-standing developers. This team has played a key role in shaping Sportradar’s success, and our new space marks an exciting chapter in our growth story. We’re looking for an End User Support Specialist to be the local IT go-to, ensuring a smooth transition and helping the team stay productive from day one. While you’ll work independently in Warsaw, you’ll be an integral part of our international End User Support team, collaborating across borders to deliver high-quality support in a dynamic, tech-driven environment.
THE CHALLENGE Warsaw is a long-established tech hub for Sportradar. As the first line of IT support on-site, your job is to help ensure the team transitions smoothly and that their tools and systems are always reliable and running at peak performance. You’ll be expected to: Provide 1st and 2nd line support duties for local users, troubleshooting hardware, software, and network issues Own daily IT operations, including device setup, software installs, and access management Manage procurement, asset tracking, and liaise with global IT for escalations or strategic improvements Collaborate with distributed teams and developers to support critical systems and platforms Be the friendly, reliable IT presence that keeps our Warsaw office running smoothly Create a good relationship with the local office management to ensure smooth operations and long-term success.
This is a unique opportunity for someone who thrives on variety, enjoys autonomy, and wants to be part of a global tech operation while directly supporting a high-performing local team. YOUR PROFILE Hands-on experience in a similar role Knowledge of Microsoft tools (Windows 11, Office 365, Azure, Intune) Experience with asset management tools, JAMF, Teamviewer Experience with Microsoft antivirus solutions Multi-platform support (Windows/macOS/Linux) Knowledge of ITSM/ticketing systems such as ServiceNow or Jira Experience using AI Excellent troubleshooting and communication skills, fluent in English A positive, proactive attitude – you stay calm under pressure and always aim to improve the user experience A self-starter who’s comfortable owning a critical function in a new, high-impact environment Strong customer service skills to effectively support and communicate with users.