IT Workshop Technician

About this role

The Role: Working in our purpose built IT Workshop, you will take responsibility of hardware queries and requests that come from our head office, stores and warehouses across the UK and beyond. This role is based full time at our Shirebrook HQ, Mon - Fri working a rotational shift pattern of 8am-5pm & 9am-6pm, with weekend work on a 1 in 4 weeks basis. Key Responsibilities: Providing IT hardware support to all aspects of the business via our ticket systems, logging detailed information about each issue Building, repairing, updating and maintaining all IT hardware across the business to ensure optimum uptime and availability Maintaining the company asset register and ensuring the IT asset life cycle from receipt through to disposal Assisting the broader IT teams with preparation and delivery of hardware for implementation Writing and updating technical documentation to ensure the team is kept up to date with knowledge Confidently owning end user tickets right through to resolution What we are looking for: Clear passion for a career in IT and looking to grow with the business Solution orientated mindset Good knowledge of IT hardware Experience with Windows desktops and servers While not necessary, the below would be desirable: Formal experience with IT hardware repair and testing Knowledge of Cisco networking hardware Experience in an IT support or configuration role Along with your benefits package we also offer a wide range of perks for our colleagues: Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work.

Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values. Retail Reconnect - In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse.

The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work. Fearless 1200 - Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew Employee Welfare Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs.