IT Support Specialist (F/M/D)

About this role

OUR VISION When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in. That’s what NavVis offers in all our products and services: the tools to not just map the world as it is, but to pave the way to a better future.

To forge something new. Physical or digital, there is only one reality. And it’s the reality NavVis empowers people to build better. THE OPPORTUNITY NavVis builds the technology that captures and digitizes the physical world at scale. Our hardware and software products, including NavVis VLX and NavVis IVION, enable construction, engineering, and manufacturing organizations to work from a single source of spatial truth.

The IT Service Delivery team sits at the core of this operation, keeping the internal infrastructure that powers NavVis running reliably for a global workforce. In this role, there is an expectation for you to be onsite at least 4 times a week as you are the first point of contact for NavVis employees seeking technical help. You work within the Service Delivery subteam, handling day-to-day (on-site) IT operations, service desk support, troubleshooting, and incident response.

You collaborate closely with your team to maintain systems, deploy solutions, and keep IT documentation current and accurate. HOW YOU WILL MAKE AN IMPACT Resolve incoming employee requests by diagnosing and triaging issues via the IT Service Desk platform and identifying the best technical solution based on the details provided Troubleshoot networking, DNS, WiFi and Ethernet issues. Maintain PCs, peripherals, and printers to ensure all hardware is functional and up to standard Keep the IT Asset Management system accurate and up to date at all times Support all users by preparing hardware, software, and licenses for onboarding and ongoing operations Troubleshoot hardware and software issues across PCs, mobile devices, and network devices Own the creation and maintenance of service delivery documentation , keeping it current and accessible to the team WHAT WILL HELP YOU SUCCEED IN THE ROLE 1 to 2 years of work experience in IT support or a related technical role Hands-on experience with JIRA Service Desk for ticket management and request handling Working knowledge of Active Directory basic management and Microsoft 365 administration Familiarity with Linux command-line operations and experience with Azure AD Strong troubleshooting and problem-solving skills, applied to hardware, software, and network issues Business Fluent in English HOW WE WILL KNOW WE ARE A PERFECT MATCH Your recruiting partner for this role is Sylvie (she/her).