IT Support Specialist

About this role

IT Support Specialist Tessera Labs · New York, NY (Hybrid) · Full-time ABOUT THE ROLE Tessera Labs is hiring an IT Support Specialist to own day-to-day IT operations for the company. You'll be the go-to person for everything from laptop setup and account provisioning to Google Workspace administration, security hygiene, and keeping our offices' technology — including conference room and video conferencing systems — running smoothly.

This is a hands-on, independent role: you'll be trusted to triage, prioritize, and resolve issues on your own, escalating only what genuinely needs it. This is a hybrid role based out of our New York office, splitting time between in-office days (for hardware setup, hands-on troubleshooting, and conference room support) and remote work. WHAT YOU'LL DO - Serve as the primary point of contact for employee IT support: onboarding/offboarding, hardware provisioning, account setup, and day-to-day troubleshooting across laptops, mobile devices, and peripherals.

- Administer Google Workspace: manage users, groups, and organizational units; handle permissions and access requests; keep directory structure and group membership clean and auditable. - Own endpoint management and basic security hygiene using JumpCloud and Google Endpoint Management (Google MDM) — patching, device compliance, policy enforcement, access reviews, and ensuring company devices meet security baselines. - Support and maintain office technology, including Wi-Fi/network basics, printers, and conference room A/V and video conferencing hardware for Google Meet and Microsoft Teams (e.g., Logitech Rally Bar, Tap IP/Tap Scheduler) — diagnosing hardware pairing/connectivity issues and coordinating with vendors when needed.

- Manage the IT ticket queue: triage incoming requests, set priorities, and keep response times fast without letting things fall through the cracks. - Evaluate, recommend, and help implement new tools and light automation (e.g., workflow automation for provisioning/deprovisioning) to reduce manual IT overhead. - Maintain internal documentation: setup guides, troubleshooting runbooks, and an accurate inventory of hardware and software licenses.