IT Support Specialist

About this role

WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. OVERVIEW ALO is seeking a IT Support Specialist to lead technology operations and service delivery across our retail and corporate footprint in Australia.

This role will ensure the highest level of operational support for our ALO retail stores, new store openings, and corporate employees across the market. The ideal candidate is a hands-on technical leader who can manage a team, support high-visibility retail operations, drive new store technology rollouts, and serve as the face of corporate IT support in the region — all while operating with the independence required of a remote regional leader reporting into a U.S.-based organization.

RESPONSIBILITIES Manage, mentor, and develop a team of technical support and field service staff across the region. Set performance expectations, conduct reviews, and build a service-oriented culture aligned with global standards. Serve as the primary regional point of escalation for technology issues affecting retail and corporate operations. Provide day-to-day technical support for Alo retail store operations across Australia, including POS systems, in-store networking, payment systems, and store devices.

Monitor store technology health and proactively resolve issues to minimize downtime and business impact. Partner with Loss Prevention/Brand Protection and Retail Operations teams on technology-related incidents. Own the technology deployment lifecycle for new store openings in the region — network installation, POS and hardware setup, connectivity testing, and go-live support. Coordinate with local vendors, ISPs, and contractors to ensure store technology infrastructure meets company standards and timelines.

Develop and maintain a repeatable new-store technology playbook tailored to regional regulatory and infrastructure requirements. Provide corporate help desk support for employees in the region, covering hardware, software, network access, and collaboration tools. Manage local IT asset lifecycle (procurement, deployment, retirement) in coordination with global IT teams. Ensure timely ticket resolution and maintain service level standards consistent with global help desk operations.