EU remote
IT Support Analyst
About this role
About The Company Infleqtion is a global quantum technology company solving the world’s most challenging problems. The company harnesses quantum mechanics to build and integrate quantum computers, sensors, and networks. From fundamental physics to leading edge commercial products, Infleqtion enables “quantum everywhere” through our ecosystem of devices and platforms. Our mission is to commercialise atom-based quantum products that provide orders of magnitude improvements in performance and computing applications.
Location Infleqtion has offices in the USA, United Kingdom and Australia. This is a full-time position based at our Kidlington, Oxford office. Work from home permitted up to 2 days per week based on business needs and manager approval. Purpose The IT Support Analyst provides responsive first-line IT support to Infleqtion UK and acts as the primary point of contact for routine IT incidents and service requests. The role supports users across Windows, macOS and Linux environments, manages device and user lifecycle activities, and helps ensure day-to-day IT services are delivered consistently and effectively.
Requirements Provide first-line IT support through FreshService and direct user engagement Log, categorise, prioritise and track incidents and service requests through to resolution Troubleshoot Microsoft 365, Windows, and common business applications Support laptops, desktops, printers and peripherals Prepare, deploy, recover and securely dispose of end-user equipment Coordinate user onboarding, offboarding and routine access changes Perform routine account and access administration Maintain accurate asset records, inventory and stock levels Support meeting rooms, desk booking and other workplace technology Maintain user-facing documentation and knowledge articles Escalate complex technical issues appropriately to the IT Systems Engineer or relevant third party Support routine patching, device compliance and security activities Assist with software deployment and endpoint-management activities Support IT projects, office changes, supplier coordination and hardware logistics Provide clear communication and timely follow-up to users throughout incidents and service requests Skills and Experience Minimum 1 to 2 years’ experience in an IT support, service desk or similar role, or equivalent technical training Good knowledge of Microsoft 365 and Windows Understanding of user accounts, permissions and access management Experience supporting laptops, desktops and peripherals Familiarity with ticketing & remote support platforms Good troubleshooting and problem-solving skills Strong customer-service and communication skills Ability to prioritise multiple requests and maintain accurate documentation Willingness to develop technical capability and take on broader responsibilities over time Desirable Experience Familiarity with macOS and Linux support Basic understanding of networking concepts including TCP/IP, DNS, DHCP and VPN Familiarity with endpoint-management platforms (Intune/SCCM etc) Qualifications Relevant technical qualification, apprenticeship or equivalent professional experience.