IT Specialist (SYSADMIN/INFOSEC)

About this role

You must meet both the Basic Requirement and the Specialized Experience to qualify for this series as described below. BASIC REQUIREMENT: Applicants must have IT-related education and experience demonstrating each of the four competencies listed below at a proficiency level equivalent to the next lower grade level in federal service. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

GS-12 SPECIALIZED EXPERIENCE REQUIREMENTS: A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level GS-11 in the Federal service. Specialized experience for this position is defined as meeting ALL of the following: Supporting on-premises enterprise data center infrastructure and cloud operations, including assisting with configuration, monitoring, and availability of data-center systems, server infrastructures, or cloud-hosting environments.

Contributing to infrastructure modernization projects or contractor coordination, such as helping develop technical requirements, reviewing work products for accuracy, or tracking project schedules and costs to support modernization activities Providing Tier-2 to Tier-3 support for escalated infrastructure issues, including troubleshooting hardware, software, or interoperability problems and assisting in implementing data-lifecycle processes, cloud services, or foundational AI-enabling infrastructure.