IT SPECIALIST (SYSADMIN / CUSTSPT)

About this role

Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Providing end-user IT support and managing organizational technology assets (e.g. government phones, laptops, printers, Wi-Fi, internet connectivity, OR related equipment); Troubleshoot common hardware, software, mobile-device, printing, account-access, OR connectivity issues; Maintain accurate equipment inventory OR issue/return records; Coordinate repairs, replacements, OR service requests; and comply with applicable cybersecurity, information assurance, and asset-accountability requirements; Provide timely updates, explaining technical issues in understandable terms, and delivering responsive customer support; OR Providing help-desk support, routine equipment setup and troubleshooting, asset inventory, service-ticket documentation, OR user onboarding/offboarding support.

In addition: Your resume must demonstrate one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.