IT SPECIALIST (SYSADMIN)

About this role

Your resume must demonstrate at least one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Thoroughly reviewing system configurations, equipment inventories, and policy compliance documents to ensure zero-error operations.

2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

IT-related experience demonstrating this competency include: Providing high-level technical support, troubleshooting complex IT issues, and advising leadership on system capabilities. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

IT-related experience demonstrating this competency include: Clearly articulating technical concepts, cyber security risks, and hardware requirements to both technical and non-technical stakeholders. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Identifying system bottlenecks, diagnosing network/hardware failures, and resolving compliance gaps.

Workforce Certification: This position has been designated as a Cyberspace Workforce position in the DoD Cyber Workforce Framework (DCWF) work role of IT Specialist (SYSADMIN) 411 Technical Support Specialist (Cyberspace) proficiency level Advanced and, as a condition of employment, the incumbent of the position is required to obtain within 6 months of entry on duty and maintain qualification in accordance with DoDM 8140.03 Cyber Workforce Qualification and Management Program.