IT Specialist (PLCYPLN)

About this role

In order to qualify for this position, you must meet the requirements described below. Basic Requirements: Attention to Detail - experience reviewing my own information technology-related work or data and have been responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards. Customer Service - developing and maintaining relationships with customers, anticipating and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs.

Oral Communication - briefing senior-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of complex technical information to a non-technical audience. Problem Solving - identifying alternatives to address unique, highly complex, or sensitive information technology-related issues. I have anticipated information technology-related problems and have identified and evaluated potential sources of information to generate alternative solutions.

AND Qualifying Experience: To qualify at the GG-14, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Experience conducting analyses of a wide range of system and business processes, that extend and apply to major components of systems and define IT solutions to enable system improvements and/or new systems development projects.

Experience providing technical advice for IT support, applications, systems, and agency provided services based on mission partner functional and operational requirements. Experience resolving unique or unprecedented IT problems by evaluating competing alternatives and selecting appropriate solutions. Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume.