IT SPECIALIST (NETWORK/SYSADMIN)

About this role

This position requires one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition to experience demonstrating the four competencies above, your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GG/GS-12) or pay band in the federal service or equivalent experience in the private or public sector performing duties such as: Plan and execute complex technical assignments across enterprise IT systems and communications infrastructure, including deployment, sustainment, and lifecycle management of multi-tier computing and storage platforms, data workflows, and transmission integrity.

Diagnose, analyze, and resolve enterprise system incidents involving hardware, software, and Windows server/storage infrastructure; optimize data transfers across network backbones; and engineer solutions to complex interoperability and integration challenges. Provide advanced technical assistance and root-cause troubleshooting to system users while conducting interviews, assessments, and workflow analyses to define technical requirements for new or modernized IT systems, services, and hardware.