IT SPECIALIST (CUST SPT)

About this role

Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector performing IT customer support, troubleshooting, and technical support functions. Specialized experience must demonstrate the following: 1) Experience diagnosing and resolving complex IT hardware, software, operating system, network, and end-user support problems, including determining root causes and implementing or recommending corrective actions; 2)Experience supporting enterprise IT environments, including wired and wireless networks, user access, applications, peripherals, audiovisual and communications equipment, and related IT services; 3) Experience in applying cybersecurity requirements, policies, and practices to IT systems, user access, information protection, and technical support operations; 4) Experience coordinating IT support across customers, technical personnel, management and geographically disepersed organizations including prioritizing work, escalating problems, and communicating technical recommendations; 5) Demonstrated proficiency in the IT-related competencies of Attention to Detail, Customer Service, Oral Communication, and Problem Solving.

Experience that demonstrated accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled. This knowledge is generally demonstrated by assignments where the applicant analyzed a number of alternative approaches in the process of advising management concerning major aspects of ADP system design, such as what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.

Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).