IT Specialist

About this role

To qualify for the position of IT Specialist, at GS-2210-15, you must meet the qualification requirements listed below. Basic Entry Requirements: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Individuals must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the GS-14 level. Specialized experience is experience which is in or related to the line of work of the position to be filled and which has equipped the applicant with the specific knowledge, skills, and abilities to successfully perform the duties of the position. Examples of specialized experience include: Leading development and refinement of enterprise product strategies, roadmaps, or multi-year plans for complex IT or e-Government systems involving cross-functional teams and multiple stakeholders; Managing complex product or program plans with interdependent tasks, overlapping deadlines, limited resources, or competing organizational priorities; Evaluating IT system performance, user experience, or operational efficiency to identify modernization opportunities, improve value delivery, and enhance enterprise outcomes; Conducting business process studies and translating findings into formalized policies, Product Charters, SOPs, or governance documentation; Applying Agile methodologies, user-centered design principles, or enterprise architecture frameworks to develop and maintain IT product plans, governance structures, or performance reporting mechanisms; Providing expert consultation on product management, technology adoption, IT lifecycle processes, or enterprise service delivery and representing an agency on committees or working groups related to IT, product management, or federal grant-making systems; Conducting analysis or evaluation of complex enterprise technology programs, including statistical analysis, feasibility studies, conflict resolution between mission needs and technical requirements, or interpreting market trends for strategic planning.