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IT Service Desk Analyst

BaringaSofia, BulgariaPosted 29 Aug 2026

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About this role

About Baringa Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation.

Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors.

Certified as a Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World’s Best Management Consulting Firms. Our Technology and Cyber practice are looking for a Service Desk Analyst to join the team. The Technology and Cyber function enables Baringa's growth by providing the technology, digital infrastructure, cybersecurity, and business systems that support the firm globally.

The team develops and manages modern cloud-based platforms and services, drives technology transformation and innovation, supports expansion into new markets, strengthens data security and resilience, and helps advance the firm's sustainability and operational goals. With a diverse team of specialists, the function is focused on delivering reliable, secure, and forward-thinking technology solutions across the business.

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What you will be doing Working as 1st line technical support via phone and email, resolving customer queries in a timely and efficient manner. Log all incidents and requests and ensure that they are appropriately categorised. prioritized and assigned to the relevant team for resolution. Monitor and escalate incidents to the relevant team or external vendor where required, including rising of problem tickets when required.

Liaise with other teams and departments to ensure timely resolution of incidents and requests. Identify and escalate any potential problems or issues to the Team Lead or Service Desk Manager. Provide regular updates to customers on the status of their incidents and requests. Your skills and experience Proactive attitude with a willingness to get stuck in. Excellent English communication skills. A collaborative team player.

Excellent attention to detail. Keen interest in Information Technology. Customer-focused approach. Eager to learn and develop new skills. Understanding of the Information Technology Infrastructure Library (ITIL V5) framework is desirable. What a career at Baringa will give you Putting People First. Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits.

Some of these benefits include: Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives.

To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing.

We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. <span data-ccp-props="{"134233117":true,"134233118":true,"201341983":2,"335559685":1320,"335559738":200,"335559739":0,"335559740

Source listing: greenhouse_baringa

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