IT Service Delivery Analyst

About this role

We are seeking a proactive and technically minded IT Service Delivery Analyst , to support end-user technology, IT asset management, device lifecycle activities, and operational IT services in Ronse (9600). Working as part of our global IT Service Delivery team, you will be responsible for the procurement, configuration, deployment, maintenance and recovery of IT equipment in Belgium, ensuring that your colleagues have the technology and support required to perform their roles effectively.

Occasional travel to UK and European offices may be required to assist with office openings, relocations, technology deployments and local IT support activities. This position reports to our Head of IT Service Delivery, who is located in our UK head office. Your responsibilities will include... Procuring preparing and deploying IT equipment, including laptops, mobile devices, monitors and peripherals. Building, configuring and supporting end-user devices in line with company standards and security requirements.

Providing first-line IT support for basic hardware, software and peripheral issues, escalating where appropriate. Managing the full lifecycle of IT assets, including deployment, tracking, recovery, repair and disposal. Coordinating the shipment, collection and movement of IT equipment Supporting new starter, leaver and office move activities, ensuring technology is provisioned and operational on time. Maintaining accurate asset and inventory records, carrying out regular stock checks and audits.

Assisting with the setup and support of office technology, meeting rooms and workplace IT equipment. Occasional travel to UK and other European offices when required to support office openings, relocations and local IT deployments. Contributing to IT operational improvement initiatives, documentation and service delivery projects. Bachelor (professional or academic) with a minimum of 12/20 Experience building, configuring or supporting laptops, mobile devices and end-user hardware Ability to troubleshoot and resolve basic hardware, software and peripheral issues Experience handling IT equipment, stock management, procurement or asset management activities Ability to coordinate logistics, deliveries, collections and equipment deployments across multiple locations Exceptional organisational skills with the ability to manage multiple activities, priorities and deadlines simultaneously Strong attention to detail and commitment to maintaining accurate records, documentation and asset information Strong communication skills in Dutch/English/French with the ability to provide excellent customer service to colleagues at all levels Comfortable working independently and taking ownership of tasks from start to finish Flexible approach to work, including occasional travel to UK and European offices when required Radius is an equal opportunities employer.