IT Request Processing Technician #283

About this role

Other Duties/ Responsibilities Initiates and manages procurement activities for approved IT equipment, software, and services and provides customer support for specialized or non-standard technology purchases. Reviews requests for accuracy, funding, documentation, and applicable requirements; coordinates with customers and internal stakeholders to resolve discrepancies; and supports accurate and timely processing throughout the procurement and payment lifecycle.

Required Work Experience 1–2 years of relevant experience in procurement, financial processing, IT request management, customer service, administrative operations, or a related field. Required Special Skills/ Knowledge Ability to review detailed requests, financial information, quotes, invoices, and supporting documentation for accuracy and completeness. Knowledge of or experience with purchase orders, purchase requisitions, invoice processing, procurement workflows, or eProcurement.

Strong customer service and communication skills with the ability to explain requirements and resolve issues with customers and stakeholders. Ability to manage and track multiple requests and priorities in a deadline-driven environment. Experience using Microsoft Excel and other Microsoft Office applications. Ability to learn and apply organizational policies, procedures, funding requirements, and technology procurement processes.

Ability to learn and effectively use internal financial, procurement, and asset management systems. As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role. Working Conditions Work is performed in an office environment, with frequent computer and system use to process procurement requests, purchase orders, invoices, and documentation.

Work requires regular interaction with internal customers, Senate offices, vendors, and cross-functional SAA teams, often involving problem-solving, issue resolution, and coordination of procurement activities. Work may involve periods of time-sensitive tasks, high-volume transaction processing, and handling multiple concurrent requests that require accuracy, attention to detail, and adherence to procurement policies.