IT PROJECT MANAGER (CUSTOMER SUPPORT)

About this role

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: providing Project Management and Information Technology (IT) Customer Support for the Waterfront Support Projects, this includes identifying, prioritizing and analyzing IT problems needs and requests, providing immediate IT solutions by utilizing available tools, resources.

Requiring continuous leading and working with multiple cross-functional teams to accomplish IT tasks and/or projects within established timelines while providing reports/metrics, communication IT issues to Senior leadership. Your experience must reflect skill in the following areas: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Reviews and analyzes IT requirements to determine technology services and feasibility.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

IT-related experience demonstrating this competency include: Keeps management abreast of emerging technologies and briefs command and senior leadership on engineering and production activities. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

IT-related experience demonstrating this competency include: clearly articulate complex technical and management problems, provide technical observations and findings, and provide recommendations to senior level managers. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: development of alternative approaches address/resolve issues and implement solutions; leading implementation of management decisions; and improving productivity by improving processes and applying new technology.