IT Customer Solutions Supervisor (Technology Service Desk)

About this role

Qualifications: Minimum: Bachelor’s degree or equivalent combination of education and relevant work experience. Minimum of five years of progressively responsible experience in IT customer support, service desk operations, or a related technical support environment. At least two years of direct supervisory experience managing onsite and remote staff, including staff management, performance evaluations, coaching, and employee development.

Demonstrated knowledge of IT service desk operations, incident management, technical troubleshooting, and customer support best practices. Experience managing operational performance, staff scheduling, workload distribution, escalations, and service delivery in a fast-paced technical support environment. Strong leadership, communication, analytical, and problem-solving skills, with the ability to collaborate across technical teams and effectively resolve complex customer issues.

Ability to support a 24/7/365 operation, including participation in an on-call rotation and working alternate shifts, weekends, holidays, or extended hours as operationally required. Preferred: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related technical field preferred **Continued employment is contingent upon satisfactorily completing a criminal history records check (or other applicable security clearance) and a pre-employment drug-test (pre-identified position only).

Source listing: usajobs