Insight Lead

About this role

About THG We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for? Location: Icon 1, WA15 0AF About Central Functions Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.

Why be an Insight Lead at THG? As Insight Lead, you will lead THG’s Group Insight capability - a centralised function that serves both Beauty and Nutrition. You will own the insight agenda for THG: consumer and market research, brand tracking, NPS and competitive intelligence. Your work will directly inform strategic decisions made by divisional and Group leadership. You report to the CDO and act as the voice of the consumer and market across both divisions.

What you'll do: Insight Strategy Own and evolve THG’s group insight agenda — defining what we need to understand about our consumers and markets Build and maintain a programme of primary and secondary research across Beauty and Nutrition Deliver regular insight outputs — consumer panels, brand tracking, NPS, market sizing and competitive intelligence Translate insight into clear, actionable direction for senior stakeholders — shaping strategy, not just informing it Team Leadership Lead and develop the Group Insight team — Insight Manager and Graduate Insight Analyst Set direction and priorities, managing workload and development effectively Build a team known for the quality, rigour and business relevance of its insight work Coach team members on research methodology, analytical rigour and stakeholder communication Stakeholder Engagement Present insight to senior stakeholders including division heads, the CDO and wider leadership Act as the internal expert on consumer and market dynamics Work with Beauty and Nutrition analytics leads to connect insight with commercial and operational data Research & Methodology Commission and manage primary research — qualitative and quantitative — working with research agencies where appropriate Maintain and evolve brand tracking, NPS and customer panel programmes Synthesise secondary research — market reports, competitor intelligence, industry data What skills and experience do I need for this role? Essential Experience (typically 5+ years) in consumer insight, market research or brand analytics Experience leading an insight function or team Proven ability to deliver strategic insight to senior stakeholders Experience with primary research — both qualitative and quantitative methodologies Strong commercial acumen — able to connect consumer insight to business strategy Desirable Experience in e-commerce, beauty, wellness or FMCG sectors Exposure to brand tracking or NPS programme management Familiarity with data analytics tools and the ability to work alongside quantitative analysts Experience managing external research agencies THG Career Framework — What Good Looks Like at This Level Deep functional expertise in consumer and market insight — trusted by senior leaders as the authority on consumer and market dynamics Influences decisions at divisional level through insight and credibility — shapes the agenda Acts as a trusted advisor to senior stakeholders — translates research into clear direction and action Connects insight to commercial outcomes — articulates the business implications of what the data shows Drives innovation in how insight is gathered, synthesised and communicated