Inland Marine Adjuster

About this role

About the role As an Inland Marine Adjuster, you will play a critical role in investigating, evaluating, and resolving complex inland marine insurance claims. This includes losses related to construction equipment, contractor’s tools, transportation of goods, fine arts, and other movable commercial property. You’ll be responsible for managing the claim process from start to finish—assessing coverage, determining liability, estimating damages, and negotiating settlements—in alignment with company guidelines and regulatory requirements.

This role demands strong analytical skills, attention to detail, and a solid understanding of inland marine coverages and commercial property policies. You will collaborate with policyholders, brokers, contractors, legal counsel, and internal stakeholders to deliver fair and timely claim outcomes while upholding customer service standards and maintaining claims integrity. What you'll do Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim Investigates, determines coverage of loss and adjusts all elements of commercial property loss claims Ability to write appraisals for dwelling repairs or coordinate with a team of field appraisers to review accuracy of appraisal written by IA Explains coverage of loss including coinsurance, assists policyholders with itemization of damages, and mitigation steps.

Experienced with business interruption claims Ensure compliance with specific state regulations, policy provisions, and standard operating procedures Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority Provide input for continuous development of claims guidelines, best practices, and process improvements Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim Qualifications Active insurance adjuster’s license by way of a designated home state, or home state Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) Minimum of 3 years of experience with Property claims Experience in handling Inland Marine losses preferred Commercial property claims experience a plus Desk and/or field appraisal experience Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license.