Information Technology Specialist (Systems Analysis / Policy and Planning)

About this role

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes experience developing requirements for automated solutions based on applicable laws, rules, regulations, policies, and/or standard practices; managing information technology (IT) projects such as planning milestones, requirements analysis, quality assurance, risk management, documentation, testing, change management and status briefing; collaborating with end users to develop and test automated solutions; troubleshooting IT issues related to assigned systems; and demonstrating new and/or enhanced applications to customers.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11).Experience must include, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others;(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.