Information Technology Specialist (Customer Support/Network Services)

About this role

For all GS-07/09 position, applicants must: Have a minimum one-year of specialized experience at the next lower grade AND Demonstrated proficiency in all five general competencies listed below. OR Demonstrated proficiency in all nine general competencies listed below for GS-11. You may be considered ineligible and removed from further consideration for the position, if you fail to meet any of the criteria above. GS-07 Specialized Experience: To qualify at the GS-07 level, you must possess at least one full year of specialized experience equivalent to the GS-05 level in Federal service.

Specialized experience is defined as providing customer service and support by troubleshooting, recovering, and resolving recurring software and hardware problems. Coordinating teleconferences and learning activities. Installing and updating software. Providing litigation support methods, standards, and practices, i.e. trial preparation and presentation. GS-09 Specialized Experience: To qualify at the GS-09 level, you must possess at least one full year of specialized experience equivalent to the GS-07 level in Federal service.

Specialized experience is defined as providing technical and advisory assistance to support information technology; assessing service and information requirements necessary to complete litigation support services. This includes administering and maintaining case evidence databases using industry-standard software such as Everlaw, Axon, or similar platforms; acquiring and processing electronic data; supporting pre-trial preparation and courtroom presentations, including creating audio and video clips and other exhibit formats.

GS-11 Specialized Experience: To qualify at the GS-11 level, you must possess at least one full year of specialized experience equivalent to the GS-09 level in Federal service. Specialized experience is defined as experience with technology and procedures commonly used in litigation proceedings, including working with a variety of audio and video evidence formats such as video surveillance and police body-cam footage, and utilizing industry-standard software such as OnCue and Adobe Creative Cloud; managing electronic discovery platforms as an administrator, including Everlaw and Axon; training others in the use of litigation support technology; and independently creating and developing demonstrative exhibits through creative problem-solving techniques.