USA remote
INFORMATION TECHNOLOGY SPECIALIST (APPSW)
About this role
Your experience must reflect skill in the following areas: Attention to Detail, Customer Service, Oral Communication, and Problem Solving: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Developing and maintaining documentation to detail software/code workflows, data movement pipelines, coding comments allow third parties to understand functionality, and documentation of cybersecurity compliance.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
IT-related experience demonstrating this competency include: Working with customers, with varied technical backgrounds, to ensure FNMOC data customers, both local and distant, are able to send and/or receive data. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
IT-related experience demonstrating this competency include: Responding to crisis troubleshooting calls and assists in coordinating with personnel both in-house and at remote user locations. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Addressing complex or potentially controversial issues and providing technical leadership on group projects.