Information Technology Specialist

About this role

Knowledge of and demonstrated skill in applying customer support principles, wireless and wired network concepts, database principles, IT security theory, troubleshooting and data analysis methods, and communication methods and techniques sufficient to receive, respond to, and resolve help desk calls. Knowledge of computers, computer peripherals and industry best practices, security principles and network equipment, operating systems and environments required to perform a wide range of duties as a primary or backup system administrator.

Knowledge of and experience in utilizing internal and external problem resolution documentation and resource database. Skill in accurately documenting all actions taken in standard operating procedures and/or the help database. Skill in providing guidance and training to customers and other technical representatives. Knowledge of IT systems life cycle management concepts sufficient to maintain up to date, interoperable hardware and software inventories.

Knowledge of and skill in applying systems administration methods and procedures, performance monitoring methods, IT security principles, and analytical reasoning sufficient to schedule, monitor, and verify the integrity of system backups, restore files as needed, correct security vulnerabilities, install server upgrades, and monitor server performance. Knowledge of a wide range of specialized software applications and programs deployed in support of MWR in order to support and maintain these applications.

Software titles include, but are not limited to: RecTrac, GolfTrac, CYMS, Qubica, Micros, SAP, Citrix, Kronos, Manage Engine. Ability to use and repair a variety of computer hardware and peripherals including desktop, laptop and server class devices, Enterprise Class networking hardware, Enterprise Class, Wireless Access Point (WAP) infrastructure and Enterprise Class network security devices. Ability to use and troubleshoot Windows (desktop and server) & Apple Operating Systems.

Knowledge of concepts related to full inventory and analysis of IT systems and assets. Ability to demonstrate effective written and oral communication skills, including experience in writing technical procedures and instructions in English. Must have, or be able to obtain within 6 months, basic certification for Information Assurance as required by Department of Defense (DoD Directive 8570.01m). Must maintain certification for duration of assignment to the position.