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Individual Giving and Supporter Care Officer

Sheffield Hospitals CharitySheffield, England, GBPosted 27 Oct 2026

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About this role

INDIVIDUAL GIVING AND SUPPORTER CARE OFFICER Organisation: Sheffield Hospitals Charity Salary: £27,000 to £35,000, depending on experience Hours: Full-time, 37.5 hours per week Location: Sheffield (hybrid working available) Help deliver outstanding supporter experiences Sheffield Hospitals Charity is looking for an organised and people-focused Individual Giving & Supporter Care Officer to support the delivery of individual giving campaigns and provide exceptional care to supporters.

Working closely with the Individual Giving & Lottery Manager, you'll help deliver fundraising campaigns, coordinate supporter journeys and build lasting relationships with people who support Sheffield's NHS. Key Responsibilities Coordinate individual giving campaigns across direct mail, email and digital channels. Provide excellent supporter care through phone, email and in-person communications. Deliver supporter stewardship activities, including thank-you and recognition communications.

Support in-memory giving, legacy communications and lottery activity. Maintain accurate supporter records and campaign data. Monitor campaign performance and identify opportunities to improve results. About You An excellent communicator with strong relationship-building skills. Highly organised, with the ability to manage multiple projects and deadlines. Experienced in customer service, supporter care, fundraising or campaign delivery.

Comfortable working with data, CRM systems and Microsoft Office. Proactive, collaborative and keen to develop a career in fundraising. If you're looking for a rewarding role where you can make a genuine difference while developing your fundraising career, we'd love to hear from you. Please submit your CV and supporting statement to Sandra Smith, Senior Consultant via the Charisma Charity Recruitment website. Closing date for applications: 15th November 1st interviews with Sheffield Hospitals Charity: 26th/27th November or 1st/2nd December 2nd interviews with Sheffield Hospitals Charity: TBC We welcome and encourage applications from people of all backgrounds.

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We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. Charisma is committed to inclusive and accessible recruitment processes.If you have any reasonable adjustments or wish to apply for this role under the Disability Confident Scheme,please contact our Operations Team. Charisma will ensure all candidates who disclose that they wish to apply under the Disability Confident Schemeand that meet the minimum criteria for the role will receive an opportunity to interview with the Charisma Consultant representing the role.

Source listing: charityjob_scrape

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