Incident Manager

About this role

About us Traditional banking has never really given you control over your financial life. Satispay exists to change that: to empower people through finance. That means making financial services easy and accessible for over 6.5M users. We started with payments, then benefits, investing, cards... and we’re not done. Not even close. We follow the same logic every time: find a real problem, solve it properly, then look for the next one.

The destination? To build the most loved financial platform in the world. If you own outcomes rather than tasks, stay close to what users need, and refuse to wait for someone else to fix what's broken — you'll find people here who work exactly in the same way. And together, you'll build something worth being proud of. What you'll be doing As our Incident Manager, you will be the cornerstone of Satispay's reliability and resilience.

Acting as the authoritative leader during critical situations, you will ensure our platform remains stable and trustworthy for millions of users. This role is crucial for protecting our user experience, maintaining business continuity, and driving the continuous improvement of our technology. Here's what that looks like in practice: - Orchestrate Incident Response - Take command during critical events from initial detection through to remediation.

You'll serve as the central point of coordination, ensuring swift action, clear communication, and minimal service disruption. - Drive Regulatory & Compliance Reporting - Own the incident reporting lifecycle for regulatory compliance. You will ensure incidents are classified, documented, and reported in strict alignment with European operational resilience mandates (e.g. DORA, PSD2, and GDPR), acting as the bridge between technical teams and risk/compliance authorities.

- Master Stakeholder Communication - Serve as the definitive voice of the incident. You will deliver clear, timely, and accurate updates to leadership, technical teams, and business stakeholders, building confidence during high-pressure situations. - Drive Blameless Post-Mortems - Lead post-incident reviews to uncover deep-seated root causes. Rather than just documenting what happened, you'll own the process of turning insights into actionable preventative measures.