Implementation Project Manager

About this role

📋 Description Drive strategic initiatives to streamline implementation processes and reduce time-to-value Manage implementations with multiple stakeholders and complex technical requirements Lead kickoff calls to understand customer goals, timeline expectations, and success metrics Configure the platform with custom templates, workflows, and settings specific to each customer's Prepare customers for post-implementation self-sufficiency by delivering system training as part of Track implementation milestones and manage customer expectations throughout the setup process 🎯 Requirements 3+ years of experience in customer onboarding, implementation, or training roles, preferably in Demonstrated ability to translate technical product capabilities into business value for diverse Proven track record of reducing implementation timelines and improving customer satisfaction scores Experience with implementations involving multiple stakeholders and complex integrations Strong analytical skills with ability to use data to drive process improvements Experience conducting engaging virtual training sessions 🎁 Benefits Exceptional Health Coverage – We cover 95% of medical, dental, and vision premiums for employees Strong Retirement Match – 401k with up to 4% company match that's immediately vested (no waiting Generous Time Off – 20 PTO days, 48 hours sick time, 9 paid holidays, plus a paid volunteer day to Annual International Retreat – All-expenses-paid company trip to connect with teammates in amazing Life Happens Coverage – Company-paid life insurance ($50k), AD&D, and short-term disability Grow With Us – $300 annual professional development stipend, plus an incredible sabbatical at 5

Source listing: empllo_remote