Implementation Manager

About this role

🤝 Reports to- Head of Implementation 📍Location -London (in office 3 days/ week) 💚 Team- Professional Services Join Blink's mission to revolutionise workplace experience! 🚀 We're not just closing the digital divide; we're reconnecting distributed organisations, enabling seamless communication, and re-engaging employees like never before. Blink, a mobile-first employee experience platform, puts everything employees need right in their hands.

With teams in Boston, London, and Sydney, we're making waves worldwide, partnering with industry leaders like Domino’s, JD Sports and McDonald’s. 💻 What will you be doing? The Professional Services team is an integral part of Blink. You’ll be fundamental in taking our customer-focused ethos to the next level, project managing and nurturing our customers through their Blink implementations. You’ll be responsible for managing your own portfolio of Commercial-sized customers, with a longer-term goal of owning our Enterprise accounts.

Responsibilities Include: Proactively working with new and prospective customers to enable them to get the most value from our platform Supporting new customers through their onboarding and implementation via demos, presentations, workshops, meetings, and training Managing multiple ongoing implementation projects end-to-end Building strong relationships with key stakeholders quickly Planning and leading the onboarding of new customers onto our platform Increasing customer satisfaction, adoption, and engagement Identifying customers’ needs and looking for opportunities to promote other Blink features and services, where you think value can be added Building self-help resources, such as articles, videos, and demos, to get customers set-up and ready to launch Blink successfully to their organisations Automating the onboarding processes for customers using the latest tools Supporting with the delivery of insightful webinars, training and creating reusable collateral Keeping track of customer satisfaction, and coming up with ways to always improve their service and experience Requirements 🚀About you The successful candidate will be resourceful, inquisitive, and a fast learner, who can easily connect with our customers.

You’ll be able to pick up new concepts quickly and empathise with customer pain points. You’ll have 3-5 years of relevant delivery experience. Previous experience in an onboarding role, within a B2B SaaS business Involvement in a scaling Professional Services function and business, where you can share ideas and drive growth Strong project management skills, always keep to deadlines, and quick to follow-up with customers Strong technical and digital skills, able to automate tasks using online tools Familiarity with leading-edge AI tools, their place in your personal workflow, and a curiosity about AI’s potential to automate repetitive tasks across teams.