Implementation Manager

About this role

📋 Description Responsible for a portfolio of projects involving product and platform integration work with Displays expert levels of understanding of Olo’s breadth of product offerings and how they interact Working with the customer, provides advanced technical troubleshooting and support for customer Plays an active role in partnerships to support ongoing product and integration developments. Leads efforts to identify and advocate for potential new product enhancements that can benefit As needed, work with external product partners to resolve bugs that occur in an active customer 🎯 Requirements 5+ years experience managing customer relationships, relevant project or account management work Experience creating an excellent customer experience and demonstrated ability advocating for Awareness of project management practices, including ability to self manage towards critical Demonstrated ability to solve problems using available resources, and thoughtfully explain problems Demonstrated capacity to consume technical details at varying levels of complexity to successfully Preferred experience with Asana, Jira, Salesforce, Google Suite, and Zendesk

Source listing: empllo_remote