Implementation Lead - Secondary Care

About this role

Accurx is where conversations happen with and about patients in the NHS For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we’re changing that by building a single, system-wide platform that connects everyone through communication. What started as a way for GPs to text a patient, has now evolved into an all-in-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts.

Our platform now powers Total Triage to manage patient demand, and Self-Book that lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe , our AI-powered note-taker that drafts medical notes in real-time.

We’re not just shipping features. We’re giving clinicians their time back and ensuring every patient journey is as smooth as it should be. The challenges you’ll solve as an Implementation Lead As an Implementation Lead for Secondary Care, you will own the end-to-end implementation pipeline from initial tenders through to full contract conversion, ensuring effective resource allocation and driving rapid customer activation.

You will be deeply analytical, tracking time to value and key activation metrics across all secondary care contracts to maximise customer outcomes and ROI. Your leadership will directly accelerate our scaling efforts, driving a massive real-world impact - one of these will be driving our target user activations for our AI note-taker, Accurx Scribe , by the end of Q3. Scaling secondary care delivery: Overseeing the pipeline from won tenders and pilots into seamless, large-scale contract conversions across hospitals and care systems.

Driving critical user activations: Aligning the team to hit our high-impact target of 15,000 user activations on Accurx Scribe contracts by the end of Q3 Optimising time to value: Obsessing over activation metrics and data quality to ensure our implementation playbooks and deployment activities are scalable and fit for purpose. Leading and coaching a high-performing team: Managing and coaching your direct reports, setting a clear data-driven direction, and defining what excellence looks like in secondary care implementation.