Implementation Analyst

About this role

Accurx is where conversations happen with and about patients in the NHS For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we’re changing that by building a single, system-wide platform that connects everyone through communication. What started as a way for GPs to text a patient, has now evolved into an all-in-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts.

Our platform now powers Total Triage to manage patient demand, and Self-Book that lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe , our AI-powered note-taker that drafts medical notes in real-time.

We’re not just shipping features. We’re giving clinicians their time back and ensuring every patient journey is as smooth as it should be. The challenges you’ll solve as a Implementation Analyst We take customer onboarding very seriously - we’re known for a ‘right first time’ approach when we set up in a practice and as an Implementation Analyst, you will have a huge impact in scaling Scribe usage and adoption across the NHS.

Our products are designed for ease of use across the healthcare space, so ensuring our end users feel confident is essential - this is where you come in. Running training sessions for our users on Accurx products: this could be online or in person in NHS settings across the UK, covering between 30-300 people per session Demo-ing the full functionality of Accurx products: our products are updated regularly, so ensuring you’re fully up to speed on what’s new and what’s coming for our users is essential Designing, building and testing new training content: you’ll get to deliver content how you want to and try new things Using data, automation & AI to improve: we’re working on becoming truly AI native in 2026 and beyond, and we’re looking to adopt new practices to bring in automation and AI to make the lives of us and our end users even easier You should apply if...