ICT Project Manager

About this role

Lead and manage ICT projects throughout their full lifecycle, from initiation to closure. Establish and maintain project controls to ensure milestones, deliverables and business objectives are achieved on time and within scope. Manage project plans, schedules, governance activities, reporting, risks, issues, dependencies and change requests. Monitor project quality and ensure deliverables meet agreed standards and business requirements.

Coordinate and communicate effectively with project boards, business stakeholders, suppliers and delivery teams. Assign and oversee project activities, balance workload and priorities, and support high-performing project teams. Manage project delivery using Agile methodologies and modern project management practices. Prepare and deliver project documentation, presentations, status reports and steering committee materials.

Facilitate project meetings, workshops and stakeholder engagement activities. At least 5 years of relevant professional experience in information technology, at least 3 of which as an ICT Project Manager or in a comparable project delivery role. Master's degree or equivalent Level 7 qualification. ICT-related degree not mandatory. Required certification (at least one of): PRINCE2 Practitioner Project Management Professional (PMP) PM² Agile Equivalent internationally recognised certification Experience leading at least one medium to large ICT project and applying project management and Agile delivery methodologies throughout the project lifecycle.

Strong understanding of information technology, current technology trends and the application of technology to business needs. Experience managing project delivery teams, workloads, priorities, risks, issues and stakeholder expectations in complex environments. Hands-on experience using Azure DevOps and/or ServiceNow Strategic Portfolio Management Agile Boards for project planning, tracking and delivery. Experience managing projects involving Microsoft technologies such as SharePoint 2019, SharePoint Subscription Edition, SharePoint Online, Power Automate, Power Apps and Dataverse.

Experience managing projects involving ServiceNow custom applications and modules, including Enterprise Asset Management, Strategic Portfolio Management and Customer Service Management in both cloud and on-premises environments. Good understanding of cybersecurity, data protection, privacy and security-related functional requirements within ICT projects. Excellent communication, presentation, leadership, stakeholder management and problem-solving skills.